Hypoband One-Year Limited Manufacturer Warranty
Astran Ventures Limited provides a one-year limited manufacturer warranty against defects in materials and workmanship for any new Hypoband-branded product.
Returns should be accompanied with the original receipt of purchase.
Returns made within 14 days of receiving your order will receive 100% refund. Returns within 30 days receive 50% refund. Refunds for returns made more than 30 days will be reviewed on a case by case basis.
Hypoband, USB charger, USB cable, manuals and gift box are all to be included in the return. All parts are to be returned in good working order to qualify for a refund. Incomplete returns will not be reviewed for refund.
Please use a tracked and signed for postage service for your return to our returns address: HypoBand UK, 35 Rectory Road, Crumlin, Newport, Gwent, NP11 5EA.
It will take 14 working days to review and process your refund. If the product is damaged, we may offset the amount of your refund by the diminished value of the product.
If Astran Ventures Limited has given written confirmation to return the HypoBand, under the returns policy https://www.hypoband.co.uk/pages/warranty, the following charges may apply:
If you wish to return your HypoBand
A refund excluding of the original shipping costs will be given if your Hypoband is returned within the 14 – 30 days from the date of purchase.
If the Special Delivery Guaranteed by Royal Mail is late.
A full refund will be given for the delivery cost e.g. £7.30 + VAT, if your HypoBand isn’t delivered by 1pm the next working day (Monday to Thursday).
If delivery with International Signed, International Tracked and International Tracked and Signed has not been received.
Loss claims cannot be submitted until after 20 working days after the due delivery date for items going to Europe and after 25 working days for rest of the world.
Royal Mail will make all necessary enquiries and its aim is to issue a full response within 30 days (90 days for International claims) from the claim date.
Upon confirmation of the loss of your HypoBand by Royal Mail, the postage fee and full refund will be given.