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UK Consumer Law

Hypoband Products Consumer Law in the United Kingdom

Under consumer law in the UK, consumers are entitled to a free of charge repair or replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods.

When you purchase Hypoband hardware products, you will also receive coverage from the Hypoband One-Year Limited Warranty. This coverage operates alongside and in addition to your statutory rights under UK consumer law.

Should your product be defective or if it does not conform with the contract of sale, you can choose to make a claim under UK consumer law, the Hypoband One-Year Limited Warranty.

Non–Hypoband branded products purchased from Hypoband are also eligible for coverage under UK consumer law, but these are not covered by the Hypoband One-Year Limited Warranty.

The above summary is subject to the full terms and conditions applicable to the Hypoband One-Year Limited Warranty.

This page has been prepared by Astran Ventures Limited and its contents are not endorsed by any third party.

  • 1. Hypoband support: (44) 1252 268996.
  • 2. Consumers who purchased Hypoband-branded or non-Hypoband-branded products at the Hypoband Store may be able to claim against Astran Ventures Limited.
  • 3. Telephone technical support includes assistance with installation, assembly, basic configuration, and software related issues.

Astran Ventures Limited

Old Bank Chambers, Hampshire, United Kingdom

Summary of Consumer Law in the United Kingdom

Your consumer rights for goods purchased in the United Kingdom operate alongside, and in addition to, your rights under the Hypoband One-Year Limited Warranty.

Under UK consumer law, consumers may choose to have defective goods or goods which do not conform to the contract sale either repaired or replaced free of charge. If a repair or replacement is not possible, would impose a disproportionate burden on the seller, or could not be performed in a reasonable time and without significant inconvenience to the consumer, the consumer may choose either to have the price reduced or to withdraw from the contract by returning the product in exchange for a full refund. A consumer is also entitled to withdraw from the contract by returning the product in exchange for a full refund if the consumer rejects the goods within a reasonable period of time. The primary responsibility to provide a remedy is on the seller, which would be Hypoband if the goods were purchased from the Hypoband Online Store. If the goods were purchased from a third party reseller of Hypoband products, the primary responsibility to provide a remedy will lie with the reseller. For goods purchased in England or Wales, these rights expire six years from delivery of the goods. For goods purchased in Scotland, these rights expire five years from delivery of the goods. A claim under UK consumer law may be made subject to the defect being present at the time of purchase.

Any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. After the expiry of this 6 month period, the burden to prove that the defect or non-conformity of goods with the contract existed on delivery generally shifts to the consumer.

UK consumer law automatically introduces the following terms into any contract of sale for goods and/or services to consumers: